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A recent survey from E-Consultancy, in association with the Online Marketing Summit, found that most businesses are still only experimenting with social media. With this in mind, it seems worth paying attention to how some big and successful brands use social media in their own strategies.

Are you still in the experimentation phase with social media? Tell us about it.

One company that is finding social media incredibly useful is Intuit, makers of popular financial software like TurboTax, QuickBooks, and Quicken. Seth Greenberg, Director of National Media Buying and Digital Marketing for Intuit’s consumer group answered some of our questions about how effective the company’s efforts are in social media.

Intuit actively participates on Twitter and Facebook daily, as well as YouTube, and some advertising with MySpace and LinkedIn. When asked if they focus on any network more than others, Greenberg says, "Currently, Twitter and Facebook are the focus because more than 50% of customers use it. Twitter offers a transparent, real-time engagement with customers and prospects on questions, issues or general comments they may have.  Through both networks we are able to provide relevant, timely and valuable information to consumers."

We asked what ways the company participates. Intuit has employees all across the company that have a hand in the social media strategy, as it relates to their own roles. This covers everything from communications to marketing, and product people.

"TurboTax is very involved in social, as are other business units in the company," he says. "We recently launched @TeamTurboTax where taxpayers on Twitter can tweet questions to @TeamTurboTax and get fast, free answers from a team of tax, tech and product experts providing help and advice to make tax time easier. The account is managed by a cross-functional team of employees including those from PR, product management, marketing and support."

"In addition, there is a TurboTax Twitter account to also engage with consumers, but also provide tax tips, information, contests, etc," he adds. "We do have a Facebook page as you know and an interactive TurboTax Tax Break Blog, that includes the latest tax information, surveys and tips. Also, three years ago, TurboTax launched its Live Community, now used by more than 11 million people, to provide free instant answers from TurboTax users and tax experts online."

We asked how Intuit is integrating its on-site (proprietary domains and products) and off-site social marketing activities. "The in-product experience with Facebook Share gives customers the option to share to their Facebook news feed, creating a network effect when they share a comment or post a review. We know that fifty percent of TurboTax customers are on Facebook," says Greenberg. "The Friends Like You campaign (which Gigya is a partner with) allows customers not only to post a review, but for anyone looking for 3rd party recommendations about what product to use and their experience, to see and sort through reviews from friends (in their network) or from people like them (based on similar tax situations). Also, our national advertising with NBC highlights the Friends Like You campaign and drives people online for a total integration from offline to online to product."

When asked what technologies the company has implemented to help it maximize word of mouth traffic, he says, "The work we do with Gigya, is an example of applying technology to connect to Facebook and Bazaarvoice with our customer reviews. Live Community is an in-house technology that leverages community, where TurboTax users and experts ask and answer questions.  It is free in all products, but also to anyone that has tax questions through our website.  These are some of the ways that also lead to great SEO results."

Intuit uses metrics like click-throughs, network effect of "pass alongs" (consider that average Facebook user has 150 friends), engagement and conversion (both of new versus existing customers). When asked how Intuit’s social media efforts have contributed to the company’s sales, brand loyalty, and web traffic, Greenberg says they’re learning that social can be a "very potent avenue to driving revenue, and even be more influential than other channels when applied the right way."

"We have very active and passionate customers. We see that with the Live Community, with our Inner Circle (an opt-in community where customers provide feedback, beta testing, etc) and the incredible amount of customer reviews we receive with an average of 4.5star rating," he says. "Social is a tactic to help drive traffic and is built in to many of the initiatives we employ (drive traffic to a specific link, like the blog or to TurboTax.com)."

Of course mobile factors into the strategy, even for a software company like Intuit. "Mobile is a key strategy for Intuit and figuring out where/when it is relevant for consumers.  We do have social tax apps, like TaxCaster (an app to help estimate your tax refund) and SnapTax (an app that allows CA taxpayers with simple returns to file a federal/state tax return from their iPhone)."

"We’re fortunate to have the passionate customers that want to express themselves and give us their feedback…Given the right tools/technology, our customers can be our best sales force (help to spread WOM).  Overall, we look at engaging with people in a way that adds value to them, providing them with the information they need to make the right decisions."

What do you think of Intuit’s social media strategy based on Greenberg’s description? Do you see ways that the company is using  social media that you could apply to your own business? Share your thoughts here.

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Spending on online advertising and marketing will surpass print in 2010 for the first time, according to a new report from Outsell.

Companies will spend $119.6 billion on online and digital strategies, from search engine keywords to webinars, while committing $111.5 billion to print such as newspapers and magazine ads. Overall, U.S. spending on advertising and marketing will increase in 2010, but only by 1.2 percent to $368 billion.

Outsell forecasts spending, share, and growth for five media categories including online, events, print, TV/radio and PR/other.

"Advertisers are directing dollars toward the channels which generate the most qualified leads and most effective branding," said Chuck Richard, Vice President and Lead Analyst, Outsell.

"As they emerge from the recession, they need more accountability, and they’re spreading their spending over a widening set of options."

Print magazine advertising will be up 1.9 percent to $9.4 billion even with the popularity of online channels.

Other key findings include:

*51 percent if B2B marketers rate Facebook as extremely or somewhat effective, followed by LinkedIn (45%), Twitter (35%) and MySpace (25%).

*B2B advertisers see cross-media marketing as most effective; 78% combine three or more major marketing methods.

*Methods creating the highest B2B ROI are topped by advertisers’ own websites, followed by conferences, exhibitions and trade shows: direct mail; search engine keywords; and e-marketing/e-newsletters. 
 

As fans of "The Office" may know, it’s fairly common for the entertainment industry to take a successful concept and adapt it for use overseas.  And now, Microsoft’s performing a similar conversion, launching a "Bing and decide" advertising campaign in the U.K.

It’s a good bet that you’ve seen a couple of these amusing TV spots by now; they feature one person trying to talk to another, but the second individual, suffering from "search overload," is only able to respond by rattling off absurd details related to certain keywords.

It’s commercials in this vein that Microsoft intends to air in the U.K., starting this Wednesday and continuing through the middle of June.  Mark Sweney reported that the campaign will cost the company a significant amount: $2 billion.

Ashley Highfield, who used to work for the BBC and now holds the lengthy title "Managing Director & VP, Consumer & Online UK" at Microsoft, also assured Sweney, "This is a big moment – we are taking out our slingshots and taking on Goliath."

Highfield didn’t lay out what sort of market share gains Microsoft hopes to make as a result of this ad campaign.

You’ll often notice than when a new web service or marketing strategy gets starts getting some buzz, it will often be referred to as a "_____ killer", when in most cases this turns out to be greatly exaggerated or just plain wrong. For marketers, it’s important not to get too caught up in this kind of mentality, because as long as you have an audience and they can still be reached through some channel, that channel is alive and well.

WebProNews had a conversation with Google’s Avinash Kaushik and former Googler Vanessa Fox just after the State of the Search Union keynote at SMX West last week, and talked about this very principle. Kaushik put it well in that marketers who think of their strategies in terms of "and" will win, and those who think in terms of "or" will lose. In other words, your apt to find greater success in combining strategies than focusing too heavily on one.

This seems like a fairly obvious point, but it’s easy to get caught up in the hype of the moment, and place too much emphasis on the importance of whatever that hype may be centered around. That’s not to say said hype should be ignored, because new strategies can certainly increase brand awareness, conversions, etc, if you can leverage them in a way that makes sense for your business. However, it’s important not to shift too much focus always from channels that are already working well for you, or those you are still improving upon that show promise.

As discussed in the clip above, the lines are blurring among types of marketing, and it’s becoming more and more about simply "marketing" rather than just "search marketing" or "social media marketing" or fill-in-the-blank marketing.

When businesses think about search and social media, a great deal of the time, they are thinking about traffic, customer engagement, and brand awareness. While these are all good things to consider, there may be more to that last one that you have spent much time thinking about.

Brand awareness goes beyond just having a random customer find your site in a set of search results or through a link from their Facebook news feed. Have you considered how channels like search and social media are used by media outlets and journalists? The fact of the matter is that journalists and bloggers alike utilize both to a great extent while covering their beats.

Do you take press coverage into consideration? Comment here.

Search and social both play significant roles in PR. This is a topic that WebProNews recently discussed with TopRank Online Marketing CEO Lee Odden. Odden calls journalists customers, and in many ways they should be treated as such when it comes to getting your product or site in front of their eyeballs.

Odden says to look at what it is you can do as a marketer to make it easier for the journalist to do their job. Optimize your content for what a journalist is looking for. This is one way you can potentially increase your media coverage, which can obviously increase brand awareness.

Odden makes a great point online journalists often having tighter deadlines, and turning to blogs and social networks for sources and quotes. For example, the real-time nature of a Twitter search might be just what a journalist or blogger need to find someone who’s talking about the subject they’re writing about, at nearly the moment they’re looking for it.

For that matter, Google’s real-time search can help for the same reason, and most journalists and bloggers frequently use Google to search for what they’re looking for. If what they’re looking for happens to be related to a newsy topic, they just might see Google’s real-time results literally before anything else. If that topic happens to be related to something you’re talking about, you just might end up in those results too. Google is also indexing updates from Facebook Pages here now, by the way.

The point is, if you are looking for increased media coverage, there are ways to increase your chances of getting in front of the right people, and it is certainly not limited to real-time search. Sometimes journalists/bloggers will simply tap their contacts within their social networks (or email of course) to find sources. This is as good a reason as any to engage in social media on a regular basis and network with lots of relevant people.

If attracting media attention is what you’re after, consider these five tips I offered in a SmallBusinessNewz article last year:

1. Do something that’s different – Simply do something that makes you stand out: something that gets people talking. If it creates enough buzz, the media coverage will likely follow.

2. Look for niche publications – the more niche the publication, the more likely they probably are to cover you.

3. Personalize your message – When you’re writing an email to a publication to talk about your business, for example, personalize the message for the specific person you’re contacting, so they know it’s not just a manufactured piece that you’re sending all over the web. Journalists like exclusivity.

4. Find multiple contacts – If you can find more than one contact for a particular publication, it may be wise to send your story pitch to them. This will increase the potential visibility among the publication’s staff.

5. Provide plenty of details – When sending such a pitch, it’s a good idea to include as many details about the product/story as possible. The more details available, the less research is required, and time is more valuable than ever, especially for a journalist.

Another piece of advice I would give is to not let your press center hold back your marketing opportunities. I’ve seen a lot of companies fail to keep their own press centers up to date with the latest news, even as big announcements are made, and even if they have issued press releases. Often times, these releases won’t even be available on the site until later. If you want to increase your chances of more media coverage, you should always have your latest news readily available in your press center, or via your blog – wherever you make announcements. And always provide contact info.

Share your tips for increasing press coverage.

Thousands of free online marketing tools clamor for attention, with new ones popping up every week it seems. You know you should be doing more to reach out to your customers, but just researching which tools to use can be a vast time investment, even if they don’t require a big financial outlay.
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The Center for Digital Democracy (CDD) has asked the Food and Drug Administration (FDA) to investigate the online marketing and behavioral targeting practices of pharmaceutical companies.

The CDD says few U.S. health consumers are aware they are being identified, labeled, profiled, and tracked on the Internet while they search or access information on specific conditions or concerns.

"The health and safety of U.S. consumers must be protected from inappropriate and potentially harmful use of digital marketing applications that have been embraced by pharmaceutical and health marketers," said Jeff Chester, Executive Director, CDD.

"It is essential that the FDA craft regulatory safeguards for Internet-related promotion, especially since interactive communications will become the dominant form for the delivery of health information and advertising to both consumers and health professionals."

The CDD asked the FDA to work with the Federal Trade Commission and other agencies to develop a set of policies for regulating the use of behavioral targeting and data collection in the marketing of drugs and health-related products.

The FDA held two days of hearings last November on the role of the Internet and marketing for regulated drugs. Chester said at those hearings, "pharmaceutical marketers purposely painted a sanitized, storybook image of social media marketing."

"Direct-to-Consumer Digital Marketing of pharmaceutical and health-related products requires the FDA to re-evaluate its standards for advertising practices, including what should be considered as truthful and non-misleading," he said.